|
Follow us on |
|
© Synergy Entire Asia Sdn Bhd. All rights reserved. Best viewed with FireFox / IE 5.0 and above |
|
Aspire for Excellence! |
|
The Service Leadership WorkshopTM
Come and discover the Proven Strategies, Best Practices, Case Studies and Techniques to build and reinforce a superior service culture.
A superior service culture attracts your customers, inspires your staff and creates strong bonds of loyalty over time.
The need for innovation and improvement of organizational culture has never been more critical than it is today!
Culture sets the standards. It lets people know what’s accepted, forbidden and rewarded.
Culture is the context that surrounds your staff, supports their actions and keep them focused on the goal. |
|
From : Debbie Wang - Synergy Entire Asia Sdn Bhd To : Leaders and managers who are passionate about Superior Service Culture |
|
Are you doing all you can to make your organization’s culture vibrant, attractive and customer focused?
In this highly interactive workshop, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service.
You will review the culture building activities currently in use in your organization, identify opportunities for new initiatives, upgrades and improvements, prioritize activities and develop action plans for best result. |
|
7 SEPTEMBER 2011 | 9:00am - 5:30pm The Service Leadership WorkshopTM A full day senior level workshop with Ron Kaufman to align your team and commit for immediate action! MALAYSIA | KUALA LUMPUR Renaissance Kuala Lumpur Hotel |
|
DISCOVER THE PROVEN STRATEGIES, BEST PRACTICES, CASE STUDIES AND TECHNIQUES TO BUILD AND REINFORCE superior service culture for sustainable competitive advantage |
|
Author and Founder UP! Your Service |
|
LIVE & in PERSON!! RON KAUFMAN |
|
Our Senior Management is very impressed with the quality and outstanding delivery of the Service Leadership Workshop. It gave us practical tools and was far more informative and applicable than a theoretical customer service course. Thank you for meeting our objectives, and for your enthusiasm and knowledge.
DUBAI MUNICIPALITY |
|
Ron Kaufman is an internationally acclaimed educator and motivator for superior customer service and uplifting service culture.
He is the author of the bestselling book series “UP! Your Service” and “Life Me UP!” and is the founder of “UP! Your Service”.
Ron works with committed organizations around the world, helping them to achieve superior service, increase customer loyalty, build strong service partnerships and create winning service cultures. |
|
Meet Ron Kaufman |
|
How to Build a Superior Service Culture
Building a superior service culture requires inspired leaders, committed managers and motivated staff. Here are the key points for you and your top team in this engaging one-day workshop:
Engaging service vision. Choose appropriate language to articulate your vision. How to communicate your vision effectively with all service providers throughout your organization.
Create alignment among all members of your leadership team. Engage everyone in the process of discussing and ultimately agreeing on the need for a superior service culture.
Benefits of superior service culture. Identify and quantify benefits in terms of customer experience, competitive positioning, talent development and business results.
Fundamental principles and key learning points. Understand how UP Your Service! College teaches these essentials to everyone in your organization
A common service language. Discover how this helps you and your team communicate more effectively with each other, and with other departments.
Learn best practices for building a superior service culture from leading organizations in your industry and others around the world.
Identify areas of improvement. Evaluate your current culture building activities in twelve essential categories and identify improvements.
Establish responsibilities and set priorities for action to increase staff engagement and build a strong service culture.
Become a service role model in your organization. Commit to reinforcing superior service skills, attitudes and motivation through your behavior every day.
Build a superior service culture today. Enjoy a sustainable competitive advantage tomorrow. |
|
World-class workshop. Clear, sharp and effective.
Chief Executive Officer |
|
Ron’s articles, video and audio segments are available at RonKaufman.com and UpYourService.com
Millions have been educated and motivated by Ron’s high energy speeches and interactive workshops. Ron’s many repeat clients include government agencies, multi-national corporations and industry associations in financial, professional and medical services, high technology, manufacturing, retailing, hospitality, tourism and transportation.
Ron Kaufman’s mission — and passion — is “Inspiring people to learn, improve and grow!” |
|
Organized By Synergy Entire Asia Sdn Bhd Unit 115, Block A, Damansara Intan, No. 1, Jalan SS20/27, 47400 Petaling Jaya, Selangor, Malaysia.
Tel : +603 7729 1778 / 9778 | Fax : +603 7710 3778
© 2011 | Synergy Entire Asia Sdn Bhd | All rights reserved. www.synergyentireasia.com |
|
EXCLUSIVELY for MPH Members |
|
The Service Leadership Workshop with Ron Kaufman (This program is claimable under HRDF SBL Scheme)
Date : 7 September 2011 Venue : Ballroom A (1st Floor, Convention Center), Renaissance Kuala Lumpur Hotel 128 Jalan Ampang, 50450 Kuala Lumpur, Malaysia. Time : 9:00am - 5:30pm
>>> Special Offer for MPH <<<
Only RM 1080 per participant!
This program is approved for 100% HRDF claimable**! **claiming up to RM1000 per participant.
Register Now and SAVE MORE THAN RM1,000 per registration!!
Normal Price RM1,980
Not sure how to do the claiming for HRDF? Click HERE! |
|
To view the program details, please download the PDF brochure at the link below: ==> http://www.synergyentireasia.com/TheServiceLeadershipWorkshop-brochure.pdf
To REGISTER for this program, CLICK HERE to fill up the online registration form OR download the PDF registration at the link below: ==> http://www.synergyentireasia.com/TheServiceLeadershipWorkshop-registrationMPH.pdf |
|
Here are THREE easy ways to register for the program
1. Call us at : +603 7729 1778 / 9778 2. Email to us at: claire@synergyentireasia.com OR derrick@synergyentireasia.com (with complete contact details) 3. Fax to us at: +603 7710 3778 (with completed registration form and follow with payment) |
|
Who should attend this highly interactive workshop enables your top management team to embrace a common service vision, review the culture building activities in your organization, identify opportunities for improvement and prioritize action plans. Put your top team through this workshop and learn how to build a superior service culture for sustainable competitive advantage. |
|
Look forward to see you and your team at the program.
Yours truly,
Debbie Wang Managing Director |
|
By the End of This Program You will Learn Proven Strategies, Best Practices, Case Studies and Techniques to build and reinforce a Superior Service Culture in these 12 essential areas: · World Class Service Education · Engaging Service Vision · Service Staff Recruitment · New Staff Orientation · Service Communications · Service Rewards and Recognition · Voice of the Customer · Service Measures and Metrics · Service Process Improvement · Service Recovery and Guarantees · Service Benchmarking · Service Role Modeling |
|
Live with RON KAUFMAN The Service Leadership Workshop™ |
|
EXCLUSIVELY for MPH Members |
